Responsible Gaming - version 1.3

Online Gaming is a form of entertainment enjoyed by millions of people of which many participate without experiencing any signs of addiction. However, some people can become addicted to this type of entertainment. This behavior usually progresses from occasional gaming to habitual excessive gaming. Higher financial and personal risks become involved, as well as neglect of other interests like family and work.

Preventing this addictive behavior to occur is challenging and may not always be possible. Counselling may benefit people who are prone to compulsive excessive gaming or other addictive behavior. People with close relatives who are compulsive players might be at higher risk and should be especially careful.

Having a one-time losing streak will not change your life style but losing sufficient amounts of money on regular basis indicates signs of compulsive online gaming. Excessive gaming can causes disruptions in any major area of life: psychological, physical, social or vocational.


ZWEELER endorses a policy of responsible gaming and will do everything within reason to prevent excessive gaming (and the problems that can come with this) to occur;

ZWEELER wants to facilitate a fair and honest competition that should bring the players FUN, excitement and an opportunity to be rewarded for the results;

ZWEELER Employees are trained to recognize and take appropriate actions when they identify excessive gaming and/or underage gambling;


The Company is committed to endorsing responsible gaming among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

SELF-Exclusion or SELF-Limitation is implemented immediately after the players request is received via e-mail ( or by following the procedure when you are logged in via my account (on top of every page) and Self Exclusion or Self Limitation.

The company has taken all reasonable steps to ensure that:

a the minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months;

b any self-exclusion may, on request, be extended for one or more further periods of at least 6 months;

c the self-exclusion arrangements give participant the option of selecting a self-exclusion period of up to at least five years;

d a participant who has decided to enter a self-exclusion agreement is given the opportunity to do so immediately without any cooling-off period. However, if the participant wishes to consider the self-exclusion further he/she may return at a later date to enter into self-exclusion;

e at the end of the period chosen by the participant, self-exclusion remains in place, for a minimum of 7 years, unless the participant takes positive action to participate again;

f where a participant chooses not to renew, and makes a positive request to participate again during the 7 year period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed to get back control over the account.

You can request that the Company implements the following measures:

Set a maximum amount of funds you can use for participating within a specified period of time [= SELF LIMITATION];


entirely exclude you from participating for a definite or indefinite period of time [= SELF EXCLUSION].

You can request that the Company changes or revokes the implemented measure.

As a form of immediate protection of the player, the following requests will be effective immediately (or as soon as the Company can adjust these settings in the back office) after receiving the request:

An initial request as defined in this article (1 or 2).

A request to lower the maximum amount of funds you can use for participating within a specified period of time.

A request to lengthen the time of exclusion.

As a form of indirect protection of the player, the requests below will be effective only seven (7) days after receiving the request:

A request to raise the maximum amount of funds you can use for participating within a specified period of time

A request to shorten the time of exclusion.

A request to entirely revoke the implemented measure.

The Company cannot be held responsible for any losses or damages related to the implemented measures (1 or 2) which the participant has (de)activated for himself/herself.



ZWEELER Games are not specifically developed to prevent, withstand or overcome gaming problems but their characteristics are such that it can’t be compared with more traditional forms of gamBLing that involves the risk of losing (large amounts of) money by chance.


TRANSPARENT – Before the start of the real life event, every aspect of the game is known (including the expertise level of your opponents);

LOW COST – 99,9% of Entrance fees has one or two digits (tournament/single play);

CLOSED LOOP – There is no option to interfere (raise or lower the participation fee) once the real life event it is connected with has started;

SKILL – Results are highly influenced by the use of learning, strategy, tactic, coordination, technical expertise and/or knowledge.

CHANCE – A participating forecast that proves to be the most accurate resemblance with the outcome of the real life event it relates to, consists of the most accurate combination of SKILL and CHANCE and can only be measured afterwards.


ZWEELER wants to assist its players in finding the right person to talk with if the gaming is exceeding the limits of normality. Please get in contact with one of these nationwide organizations specialized in providing assistance in these situations.

            * The National Center for Responsible Gaming             - NCRG

            * National Council on problem Gambling                     - NCPG

About NCRG

The National Center for Responsible Gaming (NCRG) is the only national organization exclusively devoted to funding research that helps increase understanding of gambling disorder and youth gambling and find effective methods of treatment for the disorder.

Founded in 1996 as a separate 501(c)(3) charitable organization, the NCRG’s mission is to help individuals and families affected by gambling disorder by supporting the finest peer-reviewed, scientific research into gambling disorder; encouraging the application of new research findings to improve prevention, diagnostic, intervention and treatment strategies; and advancing public education about gambling disorder and responsible gaming.

Tel: 978-338-6610 / Fax: 978-552-8452 / E-mail:


About NCPG

Purpose of the National Council on problem Gambling (NCPG): To serve as the national advocate for programs and services to assist problem gamblers and their families. Vision: To improve health and wellness by reducing the personal, social and economic costs of problem gambling. Mission: To lead state and national stakeholders in the development of comprehensive policy and programs for all those affected by problem gambling. Neutrality: We do not take a position for or against legalized gambling. We advocate solely for those affected by problem gambling.

We will strive to be an objective, accurate and reliable source of information for all those concerned with problem gambling. NCPG 24 Hour Confidential National Helpline:

Call 1-800-522-4700 / Chat / Text 1-800-522-4700


If you suspect that someone in your family is having gambling related problems you can contact us in order to examine what we can do for you and the individual involved. We can attempt to exclude the player from further participation in our games.


Installing software to prevent access to online gaming sites and other unwanted materials for children under the age of 18 is highly recommended. Companies like Net Nanny, cyber sitter or Symantec Norton Family (among many others) are there to help out.